JetBlue Cancellation Policy | Refund & Compensation

JetBlue Airways Cancellation Policy

Plans can be unpredictable as they can change at any moment. Have you ever been in a situation where you would have to cancel your flight unexpectedly? If this is the case with you, you can cancel your flight within 24 hours and do not have to pay any cancellation fee. But before you proceed with anything, know about the JetBlue Cancellation Policy rules and regulations.

What is JetBlue’s Cancellation Policy?

JetBlue is known to be the best airline in the business and provides the best services to its passengers. In this guide, we will fully discuss JetBlue flights cancellation policy.

24 Hour Cancellation on JetBlue

As mentioned in this blog, passengers can revoke their tickets within 24 hours & seven days before the scheduled departure. Also, the best part is that you do not have to pay any fees for cancellation if you do it within the given time limit. Any changes made after that will result in a cancellation fee charged by the airline itself.

JetBlue Flight Cancellation: Rules & Regulations

The JetBlue Airlines cancellation has some rules and regulations that one must follow for a smooth cancellation procedure, such as;-

  • The JetBlue Airlines basic ticket is non-refundable, and you must pay $200 as a cancellation fee. This cancellation fee applies, especially if traveling from the USA, Mexico, the Caribbean, or Central America.
  • Also, the airline will charge $25 if the cancellations are made through a simple phone call.
  • If you cancel your flight within 24 hours & seven days before the scheduled departure, you can initiate the Refund.
  • Usually, the Refund may take 7 to 10 days to be credited to your account as travel credit, especially if you have purchased the ticket with your credit card.
  • Also, if the Mosaic member has canceled your non-refundable ticket, you may have to pay its cancellation fee, and then you will get travel credit in your account.
  • However, if the Mosaic members cancel their tickets on the same day, they do not have to pay any cancellation charges. Generally, all the charges are waived for all Mosaic members.
  • Truthfully, if you manage to cancel your flight within the given period, you will get full Refund and you do not have to pay any fees. However, the cancellation fee depends on your fare type, departure destination, ticket type, etc.
  • On the other hand, the cancellation fee will only apply in cases of military & government tickets. In these cases, you can get a refund for the unused portion of your ticket.
  • Lastly, if the passenger has yet to show up for their flight, they won’t get any refund on their ticket.

How Much Do I Have to Pay To Cancel My Flight at JetBlue Airlines?

According to JetBlue Airlines’ cancellation policy, one must pay a cancellation fee if they happen to cancel their flight within 24 hours. Moreover, the cancellation fee may differ depending on your ticket type, flight fare, departure destination, etc.

Blue Basic Fare Flights departing within the U.S., Caribbean, Mexico, Central America For Other International Routes
JetBlue Cancellation Fee 100 USD 200 USD
Blue Fare, Blue Plus Fare For all the departing flights within the U.S., Caribbean, Mexico, Central America Specific international routes
JetBlue Cancellation Fee 75 USD 150 USD
Blue Extra Fare, Mint Fare For all the flights to/from US, Mexico and Caribbean International regions
JetBlue Cancellation Fee 150 USD 200 USD

How can I cancel my JetBlue Airlines flight?

Now, it’s time to talk about the procedure to cancel flights; passengers can make use of multiple mediums to cancel their flight, such as; using the online method, offline, or at the airport. Here’s what you need to do;-

1. Cancel Your Flight By Using Online Method

This is one of the easiest yet effective methods by which one can cancel their latest reservation. It will only take a few minutes for you to do so, and this is how you can do so;-

  • First of all, navigate to the main website of the JetBlue.
  • Then, you can select the Manage Booking option to cancel your latest reservation.
  • Next, add your flight details such as your first name, last name, fare type, and departure destination.
  • Afterward, you can choose your flight itinerary and then select the Cancel option.
  • The passenger can also initiate the refund procedure only if they are eligible. However, the refund process depends on multiple factors such as your ticket type, fare type, departure destination, and when you are canceling your flight. Per the JetBlue cancellation policy, if you happen to cancel your flight at least 24 hours & seven hours before your scheduled departure.
  • When you finish the procedure, you can click on the Confirmation option.
  • Finally, the airline will email you regarding your cancellation details on your registered email ID.

2. Flight Cancellations Over Phone Call

If you want an instant response, you can cancel your flight by calling them on their toll-free number. Here’s what you would have to do;-

  • Start by calling their official customer number.
  • You can ask the agent to revoke your flight as soon as you are done.
  • Next, the agent will ask you to provide your flight details, such as first name, last name, ticket number, and confirmation number.
  • Also, provide the agent with your reason for flight cancellations, and you can apply for the Refund.
  • However, if you cancel your flight after 24 hours, you will be charged a cancellation fee.
  • Lastly, the airline will sometimes provide you with travel credit instead of cash, which you can use for your future travel.

3. JetBlue Airways Cancellation Policy Due to Death 

JetBlue has certain rules and regulations if you are canceling your flight due to death. Here’s everything you need to know about that;-

  • In unfortunate events, if the passenger suddenly passes away, then the flight fare of that passenger & their companion will be refunded by the airline.
  • However, if you want to qualify for the Refund, then the Refund must be made within 14 days before your scheduled departure.
  • Also, in case of sudden death of a family member, the airline will not charge any cancellation fee & you will be refunded as soon as possible. But, you must provide documents to back up your claims for verification purposes.

4. Cancellation of JetBlue Flights Due to Illness 

According to the JetBlue Flight cancellation policy, if the passenger has canceled their flight due to their illness, they can cancel it without paying any fees. The cancellation may not be possible if the passenger has non-refundable tickets but holds one. You can make other changes to your ticket, such as exporting it in another open status for future travel reference.

JetBlue No-Show Policy 

 In any case, if you fail to cancel your non-refundable flight before the scheduled departure, the airline will forfeit the value of your flight. However, this also includes purchases such as even more flight space or baggage fees.

Additional Information Regarding the JetBlue Cancellation Policy

  • The JetBlue Airways travel credits can be used to change or cancel flights online. However, one must pay for the differences in the airfare for the flights.
  • Next, one must consider buying travel insurance for additional financial security for unfortunate travel & flight disruptions.
  • You must understand that the JetBlue cancellation policy might be subject to change, so one can check out the latest policy before canceling their tickets.

JetBlue Cancellation Policy For Refundable Tickets

Those who have purchased refundable tickets with JetBlue tend to have more flexibility when it comes to cancellations. Here’s everything one must know about the refundable tickets;-

  • The Refundable tickets permit passengers to get a full refund in the original payment format only if it gets canceled before the scheduled departure.
  • However, if you cancel your ticket after your scheduled departure, the unused funds will be converted into the JetBlue Travel bank credit, valid for future JetBlue flights.
  • Also, you need to know that the refundable tickets come at a price that can be higher than your regular flights for the non-refundable tickets.

Cancellation Policy For JetBlue Non-Refundable Tickets

In case you have booked a non-refundable ticket with JetBlue Airways, then there are some specific things that you can do;-

  • According to JetBlue’s cancellation policy, you must ensure you can cancel your flight booking before your scheduled departure.
  • Non-refundable tickets may incur a cancellation fee for every change made after a 24-hour reservation.
  • However, the remaining balance after the cancellation fee will be issued as the JetBlue travel bank credit, which is valid for twelve months from the original ticket date.
  • Also, is there any remaining balance after the cancellation fee? In that case, it will be issued as the JetBlue travel bank credit. Thus, the credit card is valid for twelve months from the original ticket date.
  • In the end, you can also use the travel credit available for future travel.

Note: Blue basic fares incur cancellation fees, while Blue, Blue Extra, Blue Plus, and Mint fares can be canceled without fees. But, this can only be possible if you have canceled your flight within 24 hours & seven days before your scheduled departure. Moreover, there will be no cancellation fees if you have reserved a blue basic fare before the given period.

JetBlue Cancellation For Award Tickets

The cancellation policy applies to the Award tickets that the TrueBlue points have booked. Here are some of the key points that one must be aware of before the cancellation;-

  • All the award tickets can be canceled without any fees, regardless of your booked ticket type.
  • However, if you cancel your award ticket, the redeemed points will be directly redeposited to your TrueBlue account.
  • If you have paid any additional fees & taxes for the award tickets, you will receive a credit for those amounts.

Cancellations For JetBlue Mosaic Members 

JetBlue’s Mosaic members tend to be the airline members with elite status, which has additional benefits for JetBlue cancellations. If you are an elite member, then you must know about these cancellation rules;-

  • Mosaic members can make cancellations to their non-refundable fares without any charges. However, Blue Mosaic members cannot make any changes to their tickets.
  • Blue Mosaic members will not be eligible for refunds on their non-refundable fares except for the additionals.

JetBlue Cancellation Policy For Military Personnel 

JetBlue Airlines offers a cancellation policy for all government employees and military personnel traveling on special flight fares. However, you must know about these points;-

  • All government officials and military personnel can revoke their flight tickets and get a full refund, even if they do not attend their scheduled flight.
  • However, some industry-standard rules may also apply in these cases.

What if JetBlue Cancel Their Flight? 

In some cases, If JetBlue Airlines happens to cancel your flight without any prior notice, then one can follow these steps in the following;-

  • Initially, the passengers can travel on the next available flight for free.
  • However, you can also receive a JetBlue Travel bank credit for the same value as for your canceled flight.
  • Also, one can get a full RefundRefund on their flight if it happens to be rebooked within two hours.

JetBlue Airlines also offers flight compensation in the form of credits for flight cancellations as well as delays due to controllable irregularities. However, the amount of the compensation may differ depending on the timings of the cancellations and their delay.

JetBlue Flight Delay Compensation Policy

There have been many cases where the airline happens to cancel the flight at the very last moment. Now, you are not left with many choices as far as we know, you can either ask for an alternate flight or you can request a refund. In many cases, the airline will provide you with a full refund for the unused portion of your ticket.

As per the JetBlue Airlines Cancellation Policy, you will be eligible for a refund if the JetBlue airline has canceled your flight just an hour before your scheduled departure.

Here’s the complete breakdown of the compensated amount;-

JetBlue Ticket Cancellation JetBlue Cancellation Compensation amount
Within 4 hours of flight: 150 USD Credit
After scheduled departure: 200 USD Credit

If the airline is delaying your flight for more than 3 hours, then you are eligible for compensation in the amount of;-

JetBlue Flight Delay Time JetBlue Cancellation Compensation Amount
For all the flights delayed more than 3 hours between less than 4 hours 50 USD Credit
Delayed for more than 4 hours but less than 5 hours 100 USD Credit
If your departing flight is delayed more than 5 hours but less than 6 hours 150 USD Credit
6 or more hours 200 USD Credit

All the passengers whose flight has been revoked by the airline itself will be eligible for compensation by the airline;-

Delay time Compensation Amount
Flight is being delayed more than 3 hours but less than 5 hours 100 USD credit
All the flights were delayed for more than 5 hours but less than 6 hours $175
6 or more hours 250 USD credit

JetBlue Refund Policy

JetBlue Airlines permits its passengers to initiate the RefundRefund if they happen to cancel their tickets within 24 hours. Those who have booked a non-refundable flight ticket for themselves can get a refund depending on their fare type, ticket type, and departure destination. However, those who have canceled their ticket at any time before their departure date receive a full refund to the original payment method they used while making a reservation.

Furthermore, if you have booked a non-refundable ticket, cancel it. Then, as per the JetBlue Airlines cancellation policy, one can receive a refund in the form of electronic credit. Also, a certain amount of cancellation fees will be deducted from the original flight fare.

Regardless of your ticket type, you can initiate the refund procedure and get a full refund on your flight ticket. For this, make sure to cancel your ticket within 24 hours of your booking, per JetBlue’s 24-hour cancellation policy.

The cancellation fee can cost you between $100 to 200 dollars for the Blue Basic rates. Usually, there are no cancellation fees for all the other rates. However, this cancellation fee is just for non-refundable ticket holders; those with a refundable ticket do not have to pay any cancellation fee.

Things to Keep in Mind Before Initiating the Refund Procedure 

Here are some of the points that one must understand before considering the refund procedure based on their refund request;-

  • In serious cases, such as the sudden death of a relative & flight cancellation by the airline itself, the airline issues a quick refund automatically. Also, it can be a credit used for future travel based on JetBlue’s refund policy.
  • However, if you purchase a refundable ticket, you can receive a refund using the original payment method.
  • Even if you get travel credits, you can still initiate the refund procedure as per JetBlue’s airline cancellation policy.
  • Remember, the non-refundable ticket holder will only get non-refundable travel credits on their canceled flight.
  • If JetBlue Airlines happens to cancel your flight, then you can request a refund for the unused portions of your ticket.

Get a Refund Through Call

If you want to cancel your flight through a call, you can call the airline by calling their toll-free number, which you can find on the website at 1833-714-2120. You can ask the agent to initiate the RefundRefund and process your cancellation request as soon as your call gets connected. In this scenario, you must ensure your flight details are handy to smooth out the cancellation procedure.

As per the JetBlue cancellation policy, one can cancel one’s flights by simply filling out a form provided by JetBlue Airlines on your official website. To fill out the form, one must follow the below-listed steps;-

  • Start by visiting the main website of the JetBlue Airlines and then click on the Manage Booking.
  • Afterward, you can enter all your required ticket details, such as your first name, last name, flight number, ticket number, etc.
  • Next, a form will be presented to you; then, you can find all the details and click the submit button.
  • The airline will process your refund request as soon as possible.

How Can I Make Use of the JetBlue Travel Bank Balance? 

The passengers can use their travel bank balances while booking their JetBlue ticket. Next, an on-screen option will take you to the

travel credit options during check-out. However, you can also access the travel credit bank. Then, apply for the funds you may want to use during your current booking.

If you want to use your money, you can log in while using the credentials from the travel bank.

Final Words!

In this blog, we have provided all the information regarding JetBlue Airlines’ cancellation policy. Canceling a flight at an odd hour may seem like a bad idea. In short, it is recommended to be aware of the rules and regulations of JetBlue cancellation policy. According to the cancellation policy, one can cancel one’s ticket at least 24 hours and seven days before departure. In most cases, the passengers can initiate the refund procedure, but only if they have followed the cancellation rules. However, Blue Basic Fare ticket-holders cannot change their tickets, let alone request a refund. Alas, if you plan to revoke your reservation, you must check out the rules and regulations. Once you are aware of the rules of JetBlue’s cancellation policy, then proceed with the procedure.

In the end, if you have any other query related to flight cancellation, you can contact the airline’s customer service, which is available 24*7.

Read Other Airlines Cancellation Policies Here:

American Airlines Cancellation Policy
Delta Airlines Cancellations Policy


According to the JetBlue Airlines cancellation policy, the sooner you cancel your flight, the higher the chances for you to get a full refund on your flight tickets. Remember that the airline may take at least 7 to 10 days to credit your refund to your account.

If you have a non-refundable ticket, canceling your flight within the given period is advised to avoid paying the cancellation fee. Any changes made after the given time will result in you paying the price, and you cannot initiate the refund.

JetBlue Airlines’ cancellation policy permits you to cancel your flight booking by simply reserving your flight using two methods. You can either call or use an online form. As we have said earlier, the airline will take at least seven to ten days to refund your ticket amount.

You can check the JetBlue refund status by logging in to the JetBlue TrueBlue account. In this scenario, we recommend you use your email or phone to check the status of your RefundRefund. Usually, it takes seven to ten days for the RefundRefund to get credited to your account.

Yes, a passenger can get a refund in the form of credit when you cancel your flight ticket. Remember, the refund points will be credited to your TrueBlue account. That is why any money you have paid while booking your flight will be credited to your JetBlue Travel Bank Credit. For further details, visit JetBlue Airlines’ main website and ask them for assistance regarding the cancellation and refund.

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